After your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order’s status through our website’s "Track Order" section.

Yes, we offer international shipping to select countries. Shipping costs and estimated delivery times vary by location. You can check shipping availability and rates at checkout.

Orders can be canceled within 12 hours of placement. If your order has already been processed or shipped, cancellation is not possible. Please contact our support team for further assistance.

We accept major credit and debit cards, PayPal, and other secure payment options available at checkout.

Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays may require additional time.

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will arrange for a replacement or refund as needed.

Yes, we offer refunds and exchanges within 30 days of purchase. Items must be unused and in their original packaging. Shipping costs for returns may apply.

You can reach our support team via email at info@thepawvana.com or call us at +61 2 1234 5678 during business hours.

Yes, we offer special discounts on bulk purchases. Contact us for more details on wholesale pricing.

All our products go through strict quality control checks and are made with pet-safe materials. We ensure that each product meets industry safety standards.

Yes! We have a rewards program where customers earn points for every purchase. These points can be redeemed for discounts on future orders.

If your order has not yet been processed, you can update your shipping address by contacting our support team.

Yes! We have a rewards program where customers earn points for every purchase. These points can be redeemed for discounts on future orders.

You can subscribe to our newsletter at the bottom of our homepage to receive updates on promotions, new products, and exclusive discounts.